Ray Whilliams – About the Author

My name is Ray Whilliams. I conduct and publish research on the value, process, measurement, and tools of customer experience. This includes topics such as Voice of the Customer (VoC), personas, customer journey maps, CX governance, and customer experiences metrics that are leading metrics of brand success.

The views expressed on this website/blog are mine alone and do not necessarily reflect the views of my employer.

Powered by Blogger.