Experience: The Blog: New Forrester Blog Post: Facebook Asked: Now What Will It Do About Its Privacy Policy Change?

Monday, March 29, 2010

New Forrester Blog Post: Facebook Asked: Now What Will It Do About Its Privacy Policy Change?

I posted a new blog post over on the Forrester blog about Facebook and the feedback it received regarding a proposed loosening of its privacy policy. Almost 1000 people have responded and virtually all have voiced disapproval. Now that Facebook has asked, what will it do with this feedback? Click here to read my blog post.

4 comments:

abbeyalisa said...: I posted a new blog about my blog on Facebook Forrester and the feedback received for loosening its privacy policy.
canary islands holidays; July 1, 2010 at 6:44 AM
haddenkelvin said...: Thank you very much for sharing good amount of content in Nice to improve my knowledge and Privacy Policy hear then it really will help.
florida fly drives; July 14, 2010 at 9:07 AM
gilbertmerliq said...: This blog is useful, but little is known about how people can understand.
Desk pedestal; July 15, 2010 at 2:17 AM
Anonymous said...: Last week, Facebook announced changes that have expanded the exchange of information on consumers with a limited set of partners from third parties, and in just a few days for lawmakers to push for changes on Facebook and government agencies for more control. Facebook launches its new privacy settings and plans to force its 350 million users at least examine and, possibly, to customize.
chea air flights; July 27, 2010 at 1:48 AM

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About Experience: The Blog

The world is changing rapidly, both for consumers and brands. Consumers are more empowered than ever before and traditional business models are under attack.

In an increasingly social, mobile and real-time world, brands are created not by the messages they broadcast but by the experiences they offer--ones that create empathy, build trust, earn loyalty, spur Word of Mouth, encourage collaboration, and provide ever greater value to customers in innovative ways. On this blog, we explore how brands are built and business improved via Customer Experience Management, purposeful corporate culture, social and mobile business strategy, and collaborative economy models.

You are welcome to participate, criticize, praise, critique, expand, or correct the information and opinions found on this blog. Spam, off-topic, or crude comments will be deleted, but all others are welcome.

About the Author

I am Augie Ray, VP and Analyst covering customer experience at Gartner. I conduct and publish research and advise Fortune 500 clients on the value, process, measurement, and tools of customer experience. This includes topics such as Voice of the Customer (VoC), personas, customer journey maps, CX governance, and customer experiences metrics that are leading metrics of brand success.

Previously, I was Director of Global Voice of Customer Strategy for a Fortune 100 financial service company. My background includes more than 20 years of experience in digital, brand, customer experience and social media.

In the past, I led social business at USAA, a firm recognized for its innovative use of communities and social customer care within the financial service industry. I also consulted and published analysis as a Forrester analyst covering digital marketing and social media. In addition, I led a diverse $9 million agency team with specialties in digital development, digital experiential marketing and community strategy.

The future will bring a great deal of innovation that offers opportunities to organizations that are agile and willing to cannibalize their own business models (but it will severely challenge those organizations that cannot.)

The views expressed on this website/blog are mine alone and do not necessarily reflect the views of my employer.