Comments on Experience: The Blog: Walking the Talk: Transparency at Fullhouse on a D...

Thanks Jeff, In a weird sort of way, I'm unco...

2009-07-02T18:55:34.854-05:00

Thanks Jeff,

In a weird sort of way, I'm uncomfortable with the nice comments. I mean, no one really wants to be praised for making staff reductions easy! They were tough, and they're supposed to be tough.

But, a peer shared some wisdom. He said that being a "best place to work" (which we were just named) doesn't mean we are immune to the problems of other companies--it just means we'll strive to deal with them better.

Thanks for the support!

I want to join the chorus and offer my kudos on ha...

2009-07-02T16:29:41.028-05:00

I want to join the chorus and offer my kudos on handling a sad situation in the best possible way.

Clients come and go -- and sometimes employees must go as well -- but an organization that handles there departures the way yours has will be all the stronger for it.

Well done.

Mike, The comments here, on Twitter, and from empl...

2009-07-02T11:39:01.047-05:00

Mike, The comments here, on Twitter, and from employees--both current and former--lead me to believe the transparency in our culture served us very well in a very difficult situation. I appreciate the comments! Thanks!

Augie, as someone viewing the situation from the o...

2009-07-02T09:27:51.546-05:00

Augie, as someone viewing the situation from the outside who knows the business, I'm impressed. Thanks for being transparent -- says a lot about your integrity and the integrity of Fullhouse as well.

Thanks Nancy and Vicki, It's been a tough cou...

2009-07-01T20:43:43.143-05:00

Thanks Nancy and Vicki,

It's been a tough couple of weeks, but the transparency really seems to have helped both the people we had to let go as well the folks who need to keep their focus on client and team needs. Our leaders have received quite a few comments from folks indicating they felt communications were handled as well as could be expected.

We even had one person send our chairman's all-agency email message to his wife, who's been part of several layoffs. She responded that she wanted to send it to some of her past bosses so they could see how to handle info sharing in such a sensitive way.

Helping out the people we had to release was never a question, of course, but it's been rewarding to know that Social Media and the networks we've created can be used so effectively to assist in this situation.

I'm still keeping in touch with the folks we had to let go. They're sad--and so am I. But I think most already have some exciting discussions and interviews in the works.

Appreciate the comments!

Kudos to the Fullhouse management team on handling...

2009-07-01T20:32:07.878-05:00

Kudos to the Fullhouse management team on handling this difficult situation with class and, more importantly, concern for your fellow workers.

What a great way to use social media to help these people create "buzz" and branding in their personal searches for new employment.

As a former corporate communicator for a big compa...

2009-07-01T18:00:18.688-05:00

As a former corporate communicator for a big company, I can't applaud you enough about the fine way you handled this situation. Social media offers powerful communication tools that until has now often just delivered gossip and news events -- both good and bad -- quickly and bluntly. It's great to learn how Full House used social media tools to help these individuals inform and cultivate leads for new placements. What an ingenious morale booster for everyone!

I hope this is the beginning of a case study for helping corporate HR departments communicate better. Your work is admirable and should be brought to the attention of corporate communicators worldwide.